Frequently Asked Questions
How long is my account valid for?
Your account is valid for 1 full year from the date of purchase.
How to save your work
If you want to quit the chapter test before completing it, then you have to click “Finish”. That way, the program will save your work, and the next time you do the same chapter test, the program won’t repeat the questions that you previously answered correctly and the ones that you haven’t answered yet.
How to reset your Chapter Tests
Resetting a chapter will give you access to all the questions again. In the chapter test start page, you will find a “Reset chapter” option on the right hand side of the page. Select the chapter you would like to reset, and then click on the “RESET” button. You can reset chapters as many times as you want.
What to do when you can’t do any more Simulation Tests?
If you see a blank page after clicking “Start” or “Start new test”, it means you have finished all your Simulation test questions. You have to reset your Simulation tests. Resetting them will give you access to all the questions again. In this page, you will find a “Reset your Simulation test” option on the right hand side of the page. Click on the “RESET” button. You can reset Simulation tests as many times as you want.
Questions about your Life in the UK test (requirements, booking, validity…)
Please contact the Life in the UK test helpline on the number: 0800 0154245 Opening hours for the helpdesk is Monday to Friday 8-6.
What is your refund policy?
If you fail the official test, and if you have completed either 100% of all chapters tests or 100% of the simulation tests, you will have to scan your test failure notice and email it to us. Upon receiving this notice, and upon verifying your completion of the training, we will refund your training fees (£29). This refund policy is valid for 1 year from the date of purchase, while your account is open and valid with us.